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Party Innovations
(OUR OFFICE IS NOT OPEN TO THE PUBLIC)
306 2nd St., Suite 3A
Brooklyn, NY 11215
Tel: 718-965-1130
Toll-free: 1-800-845-8746
Fax: 1-866-599-4790

Customer Service Hours
Regular Hours
Monday - Friday: 9 a.m. - 5 p.m. EST

Change an Order
All personalized products are subject to a $7 minimum change-charge. The change-charge may be more depending on the product or at which stage of the production process that the product is currently in. Please contact customer service to modify your order.

Canceling an Order
All orders are subject to a $10 minumum cancellation fee once the order has entered our system. Orders with the custom logo option can be subject to a $30 cancelation charge. If the proof was not created, we may be able to cancel your order without a fee. Most orders are entered into our system within 12- 24 hours after they are placed unless the order was placed over the weekend in which case it could be up to 48 hours. If an order is canceled after it has entered our system and production has begun, you may be partially or fully liable for the total of the order (minus shipping fees). Please contact customer service to cancel your order.

 


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